From infra to product and tooling to product: a journey

I've been reflecting recently on the journey from infra/SRE to product/service owner, and my lessons - expected and not - along the way. My initial anchor on product thinking was based on an effort Google had, originally called P2020, to do product development within SRE tailored…

Impressions of SRECon Americas 2025

[Cross-posted to https://www.stanza.systems/post/srecon-americas-2025] Those of us who do booth duty at a conference don’t often get a chance to attend many, if any, sessions. So my view on SRECon is necessarily limited by the fact that I spent more time talking to prospects, customers,…

LLMs won't save us

The AI wave is passing over us: what of genuine value will be left behind? asks Niall Murphy As a long-time observer of the SRE/DevOps tooling market, I look at the tsunami of AI-powered and LLM-enabled currently engulfing our industry like most great wave observers would: half in genuine…

Implicit SLOs and their dangers

This is a topic of intermediate complexity in SLOs. If you are coming to this cold, we recommend you read a few other pieces about SLOs first, then this will make a fair bit more sense to you. SLOs, as you may know, have a dual nature: they have both…

Detecting Disturbance: incidents and Benford's Law

Recently we at Stanza have been exploring operational data, and it's been really exciting to bring techniques and ideas from other domains into our domain - production systems generally, traffic, alerting, cloud costs, etc. The thing we’ve been looking at most recently is a thing called Benford’…

Graceful Degradation and SLOs

What is graceful degradation? Graceful degradation is the idea that, when you can’t serve the user precisely what they wanted, instead of serving the user an error, you serve them some in-between thing. The details of this depend a lot on what exactly it is you’re trying to…

The TwinSLO Proposal

Comments/Insights/Contributions from * Niall Murphy * Toby Burress * Štěpán Davidovič * Sal Furino (Note that when I say "we" below, I don't specifically intend to speak for these fine people, I'm just using the academic "we". -Niall) Introduction If you don’t already…