Graceful Degradation and SLOs

What is graceful degradation? Graceful degradation is the idea that, when you can’t serve the user precisely what they wanted, instead of serving the user an error, you serve them some in-between thing. The details of this depend a lot on what exactly it is you’re trying to…

The TwinSLO Proposal

Comments/Insights/Contributions from * Niall Murphy * Toby Burress * Štěpán Davidovič * Sal Furino (Note that when I say "we" below, I don't specifically intend to speak for these fine people, I'm just using the academic "we". -Niall) Introduction If you don’t already…

What SRE could be

Today, I believe we cannot successfully answer several key questions about SRE. Let's start with the most important one: how can we understand what reliability customers want and need?…