SRE in the Real World

(This is a repost of a document living here, but I am putting it here for backup's sake. Originally a joint effort with Murali Suriar, with input from Matt Brown, Liz Fong-Jones, and many others. The intended audience of this doc is the recently laid-off, or those who…

What SRE could be

Today, I believe we cannot successfully answer several key questions about SRE. Let's start with the most important one: how can we understand what reliability customers want and need?…